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We have made best efforts to keep our transactions simple, efficient and hassle-free for the benefit of vClusive Members, our lawyers have insisted on including the following policies from a legal and regulatory standpoint. We have strived to keep these policies all encompassing and as simple as possible. We request you to review these policies and let us know if we have missed out on something or if further information is required in some sections, do write back to us at support@vclusive.com and we will be happy to review and incorporate the same for our mutual benefit.

All product prices indicated are inclusive of shipping, customs and delivered to your shipping address anywhere across the world. We take pride in our hassle-free delivery to your door with an all-inclusive pricing.

TIME LINE

Most orders will be processed within 2 business days of ordering, since orders are subject to verification and approval before shipping. We do not ship on Sundays and on holidays.

While we will try to ensure your order is delivered on time, vClusive cannot be held responsible for conditions beyond our control, viz. inclement weather, service interruptions, etc.

TRACK YOUR ORDER

Once the order is out for shipment, you will receive a notification via email with the shipment details. Click here to check the status of your order. As a vClusive member, you can log in to your account to check the status of your order anytime in the Orders section.

Note: Changes in shipping address will not be possible once we start working on your order, hence kindly ensure that changes or modifications are made before placing the order.

INSURANCE

Each purchase is insured by the brand partner (seller) during the time it is in transit and until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by vClusive and transfer of responsibility in the same way.

TAXES & DUTIES

Merchandise Prices displayed are inclusive of all taxes and duties.

For more information, please write to us at support@vclusive.com.